Custom Order Process
Work starts as soon as we receive your custom request. We will work directly with you to turn your idea into a real design.
Once you have approved your design is when the real work starts. We head out to our workshop and turn your design into reality down to the last detail.
Once complete, we carefully inspect and package your custom item. All necessary hardware to hang or display your item is included and we ship it to your front door.
How long does the design process take?
This greatly depends on how complex a design you want. We recommend that you provide as many details possible in your initial description. If you have links to similar items or designs please also include them.
How long does it take to make a custom item?
This depends on the complexity of the project and our current workload. We aim to produce custom items between 2 and 4 weeks. An estimate for your individual project will be provided during the design process.
How do you ship items?
We prefer to ship all of our items via UPS Ground service. In our experience, this has been the most cost effective and reliable way to make sure our items are shipped to you in a timely and safe manner.
Do you insure items in shipping?
Yes, all shipments are insured through the carrier. When applicable additional insurance may be provided through Shipsurance.